Studio Policies

cancellation policy

I require a minimum of 24 hours notice to cancel or reschedule an appointment.

New clients are required to have a valid credit card on file to secure their first appointment.

A $35 late cancel fee will be charged for cancellations or reschedules with less than 24 hours notice. No shows will be automatically charged 50% of the session fee. All fees must be paid before you will be allowed to book again.

Online booking will be disabled for clients with excessive and frequent rescheduling regardless of the amount of notice. Appointments will need to be scheduled directly with me to ensure we find a time that works for your schedule.

**Late cancellations due to emergencies, inclement weather or illness typically do not result in any fees, but is determined on a case-by-case basis.**

arrival policy

Please plan to arrive for your appointment no earlier than 10 minutes before your scheduled session unless arranged with me ahead of time.

If my door is closed, please do not knock. I use the limited time between clients to clean and prepare for your session and possibly have a quick bite to eat or catch up on client notes. My door will be opened 10 minutes prior to your session.

Arriving late for your session may result in your session being shortened so that your sessions ends at the scheduled time. It is not fair to make the next client's appointment start late. Full service fees will be charged even when sessions are shortened due to your late arrival.

To make my studio comfortable for all clients, I try to keep it as scent-free as possible. Please refrain from applying perfume, cologne or smoking/vaping immediately prior to your appointment.

inappropriate behavior

I am a licensed professional and I hold myself to the highest of standards and have an ethical, boundary-driven practice.

There is absolutely no sexual component to massage therapy whatsoever.

I have a ZERO tolerance policy for any inappropriate behavior.

Any insinuation, joke, gesture, conversation, or request otherwise will result in the immediate termination of your session and a refusal of any and all services in the future.

You will be charged the full session fee regardless of the length of your session at the time of termination.

Depending on the type of behavior exhibited, I may also file a report with the local authorities.

All clients will be fully draped during the session. No exceptions.

Thank You for Choosing Luna Massage Therapy!

Link to Office Policy Form

health intake form

cancellation policy

arrival policy

payment

inappropriate behavior