I have implemented the following policies for all clients.
Massage therapy is not appropriate for all health conditions, so for that reason, all clients are REQUIRED to fill out a Massage Intake Form prior to their first session and then annually or any time there is a change in their health or medications.
The form will be sent to you electronically via email and/or text so that you can complete it online.
If you arrive for your appointment without completing the Massage Intake Form, you will be required to complete and sign it before we can begin your session.
The massage intake form must be completed and signed by the person coming for the session unless they are a minor.
Hey I get it, life happens and sometimes you need to cancel or reschedule your massage appointment.
No problem! But...
Your appointment is reserved just for you. No other clients are allowed to book the time you have reserved and cancelling or rescheduling with less than 24 hours notice does not give me sufficient time to schedule another client.
A minimum of 24 HOURS notice to cancel or reschedule your appointment is required or you will be charged a $35 late cancellation fee. No shows will automatically be charged 100% of the missed session fee. Any cancellation fees must must be paid prior to booking again.
All clients may cancel or reschedule online up to 24 hours in advance of your scheduled appointment or by contacting me at (248) 933-1191.
**Late cancellations or reschedules due to emergencies, illness or inclement weather generally do not result in any charges but are determined on a case-by-case basis.**
Due to the nature of my practice, I do a full disinfection and cleaning of my treatment room and reception area between clients and for that reason, I am not able to accommodate early arrivals.
Please plan to arrive for your appointment no earlier than 10 minutes before your scheduled session unless arranged with me ahead of time.
If you do arrive earlier than 10 minutes prior to your scheduled session time, please feel free to use the restroom or wait in your car. Thank you!
If you are late for your appointment, your session may be shortened so that your sessions ends at the scheduled time. It is not fair to make the next client's appointment start late.
Full service fees will be charged even when sessions are shortened due to your late arrival.
Deep tissue massage is not the same as deep/heavy pressure. Deep tissue massage uses precise and deliberate pressure which varies from light/medium to firm.
I will apply deep pressure when it is appropriate but I will not do a full massage of deep pressure. It is not necessary or in any way more effective than varied pressure.
Your massage does not have to be painful to be effective, and applying that type of sustained pressure puts me at risk of injury.
Cupping therapy is available as an option for deep tissue as well. Thank you.
Payment is due at the time of your session unless other arrangements have been made ahead of time.
I accept Credit Cards, Cash, Venmo and CashApp. Sorry no personal checks please.
Massage therapy is for relaxation and therapeutic purposes only. I am a licensed professional and have spent years training and setting up my business. I hold myself to the highest of standards and have an ethical, boundary-driven practice.
There is absolutely no sexual component to massage therapy whatsoever.
I have a ZERO tolerance policy for any inappropriate behavior.
Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future.
You will be charged the full service fee regardless of the length of your session.
Depending on the behavior exhibited, I may also file a report with the local authorities.
Luna Massage Therapy
4405 S. Baldwin, Suite A, Orion, Michigan 48359
Copyright © 2023 Luna Massage Therapy Michigan, LLC - All Rights Reserved.
Michigan License #7501014006
Florida License #95450