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Thank you for choosing Luna Massage Therapy!
I have implemented the following policies for all clients.
Massage therapy is not appropriate for all health conditions
so for that reason, all clients are REQUIRED to fill out a
Massage Intake Form prior to their first session and then annually
or any time there is a change in their health or medications.
The form will be sent to you electronically via email and/or
text so that you can complete it online.
If you arrive for your appointment without completing the
Massage Intake Form, you will be required to complete and sign
it before we can begin your session.
The massage intake form must be completed and signed by
the person coming for the session unless they are a minor.
Hey I get it, life happens and sometimes you need to cancel or reschedule your
massage appointment.
No problem! But...
Please understand that I am a small business. I have kept my rates very fair but I
pay rent for the space I work from and I earn my living only when I have hands
on a body performing bodywork. Your appointment is reserved just for you.
No other clients are allowed to book the time you have reserved and if you
do not show up or give me sufficient time when rescheduling to allow
me to schedule another client, I go without pay for that time you had reserved.
I ask that you respect my time and I will respect yours.
Please give me as much notice as possible, with a minimum of 24 hours notice
if you need to cancel or reschedule so that I can try to fill your appointment slot.
If you need to cancel or reschedule, you may do so online up to 24 hours in
advance of your scheduled appointment.
If you change or cancel your appointment with less than 24 hours
notice, you may be charged 50% of your session fee.
No shows will automatically be charged 100% of the session fee, which will need to be paid before you are able to book another appointment.
**Late cancellations or reschedules due to emergencies, illness or inclement weather generally do not result in any charges but are determined
on a case-by-case basis.**
Due to the nature of my practice, I do a full disinfection and cleaning of my
treatment room and reception area between clients and for that reason
I am not able to accommodate early arrivals.
Please plan to arrive for your appointment no
earlier than 10 minutes before your scheduled session unless
arranged with me ahead of time.
If you do arrive earlier than 10 minutes prior to your scheduled session time,
please feel free to use the restroom or wait in your car.
Thank you!
Arriving 5-10 minutes prior to your appointment is perfect to
allow time to fill out any required paperwork as well as answer
any intake questions I may have.
If you are late for your appointment, your session may be shortened
so that your sessions ends at the scheduled time.
It is not fair to make the next client's appointment start late.
Full service fees will be charged even when sessions
are shortened due to your late arrival.
Payment is due at the time of your session unless other
arrangements have been made ahead of time.
I accept Credit Cards, Cash and Venmo.
Sorry no personal checks please.
Massage therapy is for relaxation and therapeutic purposes only. I am a licensed professional and have spent years training and setting up my business.
There is absolutely no sexual component to massage whatsoever.
I have a ZERO tolerance policy for any inappropriate behavior.
Any insinuation, joke, gesture, conversation, or request otherwise
will result in immediate termination of your session and a refusal of
any and all services in the future.
You will be charged the full service fee regardless of the length of your session.
Depending on the behavior exhibited I may also file
a report with the local authorities.
Copyright © 2022 Luna Massage Therapy Michigan, LLC - All Rights Reserved.
Michigan License #7501014006
Florida License #95450